1. Introduction
KW International Pty Ltd and its related entities (referred to as “KW International,” “we,” “us,” or “our”) are committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By engaging our services, visiting our website, or providing us with your personal information, you consent to the terms of this Privacy Policy.
2. Collection of Personal Information
We only collect personal information that is reasonably necessary for, or directly related to, our functions and activities, which include providing services related to Education, Migration, Recruitment, and Tourism.
2.1 Types of Information Collected
The personal information we may collect includes:
- Identity Data: Name, date of birth, gender, nationality, passport details, visa status, and photographs.
- Contact Data: Postal address, email address, and phone numbers.
- Educational Data: Academic transcripts, test scores (e.g., IELTS, TOEFL), qualifications, and educational history.
- Employment Data (for recruitment/migration services): Employment history, professional references, skill assessments, and salary expectations.
- Financial Data: Information related to payments, fee transfers, and sponsorship details.
- Sensitive Information: In cases where it is relevant to our services (e.g., visa applications), we may collect sensitive information, such as health information, criminal records, or biometric data, but only with your explicit consent and when permitted by law.
2.2 How We Collect Information
We collect personal information directly from you when you:
- Complete an inquiry form, online application, or service agreement.
- Interact with us via phone, email, or in-person at our offices in Australia or Bhutan.
- Attend our events, webinars, or educational seminars.
- Apply for a job with KW International.
We may also collect information from third parties, including:
- Educational institutions, if you are applying for a course.
- Skill assessment bodies.
- Referees or previous employers (with your consent).
- Publicly available sources.
3. Use of Personal Information
We use your personal information for the primary purposes for which it was collected, including:
- Providing Services: Delivering advice and assistance related to education placement, visa applications, recruitment, and other related services.
- Processing Applications: Submitting and managing applications to educational institutions and the Department of Home Affairs (for migration/visa matters).
- Communication: Corresponding with you about your application, inquiries, and our services.
- Marketing: Sending you updates, newsletters, and promotional materials about our services, which you may opt-out of at any time.
- Compliance: Meeting our legal and regulatory obligations, including under the ESOS Act for education agents and OMARA Code of Conduct for Migration Agents.
4. Disclosure of Personal Information
We may disclose your personal information to third parties only to fulfill the purposes for which it was collected or with your explicit consent. These parties may include:
- Educational Institutions: To process course applications and enrolments.
- Government Agencies: Including the Department of Home Affairs (DoHA) and skill assessment bodies for visa and migration applications.
- Partner Offices: Our overseas offices (e.g., Bhutan) to facilitate services.
- Recruitment Partners: For recruitment and job placement services.
- Service Providers: Such as IT providers, data storage providers, and administrative support.
- Professional Advisers: Lawyers, migration agents, or accountants.
4.1 Overseas Disclosure
As we are a global company with offices outside of Australia, your personal information may be disclosed to our overseas offices (e.g., in Bhutan) or to international educational institutions.
By providing your personal information, you acknowledge and consent to this disclosure. We will take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the APPs, but we cannot guarantee that they will follow the APPs in every circumstance.
5. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
- Implementing secure computer systems and networks.
- Restricting physical access to our office premises and paper files.
- Requiring our staff to sign confidentiality agreements.
When your personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it.
6. Accessing and Correcting Your Personal Information
You have a right to request access to the personal information we hold about you and to request that it be corrected.
- Access: We will provide you with access within a reasonable time, subject to any exceptions under the Privacy Act. We may charge a fee for providing access, which will not exceed the reasonable cost of providing the information.
- Correction: If you believe that any information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, please contact us immediately, and we will take reasonable steps to correct it.
7. Complaints and Contact
If you have a complaint about how we have handled your personal information, or if you have any questions about this Privacy Policy, please contact our Privacy Officer:
Privacy Officer
KW International Pty Ltd
Address: Suite 4, 235 Main Street, Osborne Park, Perth, Western Australia, 6017
Email: info@kwinternational.com.au
Phone: +61 434 981 661
We will acknowledge receipt of your complaint within 7 days and endeavor to respond within 30 days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
8. Policy Updates
This Privacy Policy is subject to change. Any changes will be updated on our website. This policy was last updated on 27/10/2025